SafetyNexus — Coach Analytics
SafetyNexus
Digital Coach Analytics
Sarah M.
Case worker · Team 3
Case worker
Hours this week
11.4
↑ 9% vs last week
Sessions this week
8
↑ 1 vs last week
Roleplays this week
2
Top: survivor partnering
My usage
Usage by feature
My hours by core function this week
Coaching 48%
Roleplay 30%
Case mapping 14%
Wellbeing 8%
Weekly activity
Sessions completed per week · last 8 weeks
My practice change
Drift interruption trend
How often the Coach flagged a framing issue · per 100 conversations · lower = better
↓ Your fire rate has dropped 61% since week 1 — the clearest available signal of practice change.
Where I've used the Coach
Coverage across the 7 practice stages · this month
Stage coverage tells you where the tool is working for you — and where it could.
Personalised focus areas
Strength
Survivor partnering
Confidence in the six partnering steps up 18% since March. Roleplay scores reflect consistent, high-quality application.
Learn more about survivor partnering
Strength
Perpetrator framing
Drift rate for perpetrator-disappearance language has fallen from 14 to 3 per 100 conversations. Real, measurable shift.
Learn more about perpetrator framing
Growth area
Perpetrator mapping tool
Try 1 case mapping session this week. The PPMT makes perpetrator patterns visible in complex, multi-system cases.
Learn more about the perpetrator mapping tool
Explore
Supervision stage (Stage 6)
Not yet used at supervision or escalation. This stage has the lowest coverage team-wide — try bringing a case to the Coach before your next handoff.
Learn more about supervision stage
Team leader
Team hours this week
72
↑ 7% vs last week
Active this week
8/8
Full team engagement
Avg hrs / member / wk
9.0
↑ from 8.4 last week
Drift fire rate
8.2
↓ per 100 convos · improving
Weekly team usage
Team hours and sessions per week · last 8 weeks
Hours per week
Sessions per week (right axis)
Member engagement
Hours by member this week · anonymised
M1
Highest engagement · lowest drift rate on team
Strong
M7
Returning after leave — drift rate elevated, consider check-in
Check in
Top themes this week
Team hours by S&T theme this week
Team drift fire rate
Interruptions per 100 conversations · 8-week trend · lower = better
Team 3
District avg
Drift by interruption type
Fire rate per 100 conversations this month · anonymised across team
Perpetrator disappears from framing
"exposed to" / "caught up in" FDV
3.1
↓ 62%
Parents treated as undifferentiated unit
equalising expectations not applied
7.4
↓ 28%
Violence bundled with family "issues"
housing, substance, MH framed as causes
9.2
↓ 14%
"Failed to protect" construction
burden shifted to survivor
2.8
↓ 71%
"She's disengaged / non-compliant"
mother-scrutiny framing
12.6
→ flat
"He completed the programme"
accountability collapsed to attendance
6.9
↓ 19%
Mother-scrutiny framing is flat — consider a team discussion before next cycle.
Practice stage coverage
% of members who used the Coach at each stage this month
Stage 6 — Supervision & escalation — has zero coverage across all teams. This is a system finding, not a product failure: the 23 documents reviewed contain no content for this stage.
Team wellbeing temperature
Based on wellbeing companion usage · lower usage = healthier team · rising usage = consider support
Thriving Monitor Support
37°
Monitor
3/8
members used wellbeing
companion this week
1.4
avg sessions per
active member
↓ Usage down 12% vs last week · positive signal
Top themes accessed
Secondary trauma · Work-life balance · Peer support strategies
Team read
Generally healthy. Two members have elevated session counts — a brief one-to-one check-in is recommended before next cycle.
Manager
District hours this week
152
↑ 5% vs last week
Practitioners
45
38 active this week
Avg drift fire rate
10.4
↓ per 100 convos · improving
CORE-trained
28
62% of active practitioners
Team comparison
Hours this week and drift fire rate by team
Hours
Drift rate (per 100)
Pre-CORE vs post-CORE drift
Fire rate by CORE training status · per 100 conversations
Post-CORE
Pre-CORE
District drift trend
Aggregate fire rate per 100 conversations · 6 months
Coexistence findings
Where the Coach supplied framing absent from WA instruments · % of conversations at that stage
Coercive control framing absent from CRARMF risk tool
34%
Investigation
Perpetrator pattern framing not in harm-statement template
28%
Documentation
Survivor protective efforts absent from safety plan
21%
Planning
Child wellbeing lens missing from case escalation
19%
Stage 5
Accountability standard not in One Communities FDV Policy
15%
Perp. work
This map is evidence for the CRARMF redevelopment and harm-statement template review.
WA framework retrieval — low activation alert
Frameworks recalled less than 20 times per 100 conversations · these instruments exist in the knowledge base but are rarely surfacing in live case conversations
Multicultural Framework
8
All stages
Information Sharing Provisions (Jul 1)
5
Investigation
Care Team Framework
11
Planning
FDV System Reform Plan
14
All stages
Interaction Tool
19
Assessment
The Multicultural Framework and Information Sharing Provisions are the two most underactivated instruments. Lisa Johnson (OPFDV) flagged the Multicultural Framework specifically as a priority signal.
Weekly engagement trend by team
Hours per week per team · last 12 weeks
Team 1
Team 2
Team 3
Practice health — district spotlight
Roleplay adoption by team
% of members who used roleplay this week
Team 1
50%
Team 2
38%
Team 3
63%
Least-explored themes
Themes with lowest engagement — potential focus areas for CPD
Cultural humility
28%
Mapping tool use
34%
Fidelity to model
41%
Intersectionalities
48%
Administration
Contracted metrics — beta success criteria
5 pre-defined success metrics
Status as of 18 August 2026 · Active use begins 1 September
⚠ Practitioner confidence baseline survey must be completed before practitioners access the tool. Two weeks remain. If missed, this metric is permanently unrecoverable for the beta.
Active weekly usage rate
In-tool analytics · automated
Built
Practitioner confidence shift (pre / post)
5-question survey · baseline not yet captured
At risk
Supervisor-observed practice change
Leadership check-in structured question · not instrumented
Survey only
Feedback volume and sentiment trend
In-tool feedback analytics · partly built
Partial
Async resolution rate
Tech Lead triage log · external to dashboard
External
Practitioner confidence shift
Confidence by domain
Pre vs post survey scores · 5-point scale · n=38 post · baseline at risk
Pre (baseline)
Post (current)
Confidence over time
Aggregate confidence score trend · monthly · district-wide
Practice change — drift analytics
District drift fire rate trend
Interruptions per 100 conversations · all teams · 6 months · lower = better
Fire rate by interruption type
Per 100 conversations this month · all teams
Perpetrator disappears from framing
4.2
↓ 58%
Parents treated as undifferentiated unit
8.9
↓ 31%
Violence bundled with family "issues"
11.4
↓ 22%
"Failed to protect" construction
3.1
↓ 68%
"She's disengaged / non-compliant"
14.8
→ flat
"He completed the programme"
8.1
↓ 17%
Interruption response breakdown
When the Coach flagged a framing issue, what did the practitioner do? · all teams this month
Accepted the reframe
Engaged / argued
Ignored / moved on
Over-trigger rate
Interruptions rated by practitioners as incorrect · quality gate: target below 15%
"Violence bundled with issues" is at 18% — above the quality gate. Flagged as a tuning candidate.
Lifecycle stage coverage
% of active practitioners who used the Coach at each stage · this month
Stage 6 (Supervision & escalation): 0% across all teams and months. The 23 WA source documents contain no content for this stage. Recommend flagging to OPFDV as a system gap.
WA framework retrieval analytics
WA instrument retrieval frequency
How often each named WA framework or policy instrument is activated by the Coach · retrievals per 100 conversations · all teams this month · answers the question: "when does that light up in the brain of the coach?"
40+ per 100 — healthy activation
20–39 — monitor
Under 20 — low activation · review knowledge base weighting
Two instruments need immediate attention. The Multicultural Framework (8/100) and the Information Sharing Provisions introduced July 1 (5/100) are the two lowest-activated instruments in the knowledge base. The Multicultural Framework was specifically flagged by Lisa Johnson (OPFDV policy lead) as a priority signal — low retrieval here means practitioners are not being exposed to cultural responsiveness framing during live case conversations. The Information Sharing Provisions figure reflects the document's recency: it was provided after the initial knowledge base was built and has not yet been weighted appropriately.
Framework retrieval by lifecycle stage
Which stages are driving activation of WA instruments · heatmap view
Retrieval trend — top 4 instruments
Monthly activation rate per 100 conversations · January through June
CC Act
Casework Manual
FDV Safety Plan Toolkit
Multicultural Framework
Coexistence ADD map
Where WA's instruments are silent
Frequency with which the Coach supplied critical framing absent from mandated WA tools · data only this product can generate for the Department
Coercive control framing absent from CRARMF Tool 2
34%
Investigation
Perpetrator pattern lens missing from harm-statement template
28%
Documentation
Survivor protective efforts absent from safety planning tool
21%
Planning
Child wellbeing lens not in case escalation pathway
19%
Stage 5
Accountability standard below floor in One Communities FDV Policy
15%
Perp. work
Metro referral pathways offered where no rural equivalent exists
12%
All stages
Delivering this map to OPFDV as a policy artifact — not just a product report — is the strongest single card available for renewal and for the CRARMF redevelopment conversation.
Usage analytics
Total users
45
38 active this week
Hours this week
152
↑ 5% vs last week
Avg hrs / active user / wk
4.0
↑ from 3.9 last week
Sessions this week
93
↑ 6% vs last week
Roleplays this week
36
↑ 9% vs last week
Usage by feature
Hours by core function this week
Coaching 44%
Roleplay 24%
Case mapping 22%
Wellbeing 10%
Peak usage hours
% of activity by time of day — all users
User adoption since launch
Weekly active users and hours per week · last 12 weeks
Active users
Hours per week (right axis)
Time by Safe & Together theme this week
Hours across all 16 model themes — all teams combined
User distribution
Users grouped by hours this week
Under 1 hr (7)
1–3 hrs (12)
3–5 hrs (14)
5–7 hrs (8)
7+ hrs (4)
Function usage trends
Hours per week by feature · last 12 weeks
Coaching
Roleplay
Case mapping
Wellbeing